Case Studies - Archway Computer

Patriotic Insurance Agency

archadmin — Wed, 25 Sep 2024 21:40:36 +0000

Client Overview Rob Bowen, owner of Patriotic Insurance Group, sought out Archway Computer after a less-than-ideal experience with a local IT provider. Unaware of what to expect from a Managed Service Provider (MSP), Rob was seeking a more proactive, efficient, and responsive IT partner to help improve his agency’s technology infrastructure.

Challenge Before partnering with Archway, Rob’s agency faced significant IT challenges. These included reliance on 10-year-old computers, a lack of a formal network, and being a largely paper-based operation. In addition, Rob’s recently acquired agency was running without the necessary technology to maintain efficiency and scalability. The need for a reliable IT solution was crucial to help transition the agency into a modern, technology-enabled business.

Solution After meeting with Brad Ruben and the Archway team, Rob realized the potential of a true MSP partnership. Archway not only met but exceeded his expectations by providing the following:

Responsive Customer Service: Archway implemented a ticketing system that ensures Rob’s team receives an immediate response to any IT issue. From emails to phone support, Archway’s customer service team has been proactive and relentless in solving problems quickly and efficiently.
Technology Overhaul for a New Acquisition: Archway stepped in to help modernize Rob’s newly acquired agency. With a team of professionals leading the process remotely via FaceTime and Teams meetings, Archway guided Rob’s staff through the installation and setup of new computers and networks. Owen, a key team member at Archway, was particularly instrumental in ensuring a smooth transition for Rob’s team.
Virtual Assistant Setup: Archway also helped onboard Rob’s virtual assistant, Candela, who is based in Argentina. They ensured her remote setup was seamless, equipping her with the necessary technology and access to all required applications.
Vendor Management: One of the most significant time-savers for Rob has been Archway’s vendor management services. Now, when Rob’s team has an issue with a technology vendor, they can contact Archway directly, who then manages the vendor communication and resolution. This process removes a huge burden from Rob’s shoulders, allowing him to focus on running his business.

Additional Services Rob also leveraged Archway’s expertise in Microsoft 365. After requesting training for Microsoft Planner and OneNote, Archway arranged an in-depth, hour-long session with an expert within two days. This session uncovered functionalities Rob wasn’t previously aware of, allowing his team to take better advantage of the platform.

Results

A complete upgrade of the technology infrastructure for a previously paper-based agency.
Increased productivity thanks to responsive and thorough IT support.
Efficient setup of both in-house and virtual teams, ensuring all members are equipped with the technology and tools they need.
Vendor management that has saved Rob time and significantly reduced the operational burden on his staff.
Personalized training on Microsoft 365, improving workflow and team collaboration.

Client Testimonial “I highly recommend Archway. They not only promised certain services but delivered on all of them. From setting up new computers to helping my virtual assistant in Argentina, they’ve been instrumental in modernizing my business. Their customer service is top-notch, and I no longer have to spend time managing vendors or IT problems. Archway is the best, bar none.” — Rob Bowen, Owner, Patriotic Insurance Group

Conclusion By transitioning to Archway Computer, Patriotic Insurance Group was able to modernize its operations, improve efficiency, and delegate critical IT tasks to a trusted partner. Rob and his team now benefit from a reliable MSP that handles their IT needs seamlessly, allowing them to focus on growing their business.

The post Patriotic Insurance Agency first appeared on Archway Computer.

Robins Insurance

archadmin — Thu, 26 Oct 2023 21:40:00 +0000

Client Overview Robins Insurance is a full-service independent insurance agency based in Nashville, TN, serving affluent households and offering specialized insurance for condos, property managers, contractors, restaurants, breweries, and trucking businesses. With a wide range of clients, they needed a reliable IT partner who understood the unique needs of an insurance agency.

Challenges Before Archway Computer
Robins Insurance had been relying on a local IT vendor to manage their hardware and systems. However, as the agency grew, it became clear that their vendor lacked the necessary expertise in insurance-specific software like AMS360 and other Vertafore products. Robins’ leadership was frustrated by having to act as the middleman between the IT vendor and Vertafore, which created inefficiencies, delays, and a learning curve that never quite materialized into effective support. With their IT vendor unfamiliar with the insurance industry, they struggled to scale their systems in a way that aligned with their growth.

Solution with Archway Computer
Archway Computer, with its 30 years of experience supporting insurance agencies, immediately filled the gap. Archway’s team not only had extensive knowledge of AMS360 and Vertafore products, but they also understood the operational demands of an insurance agency. This allowed Robins to delegate full responsibility for managing their relationship with Vertafore, eliminating the need for Robins to act as the intermediary.

Archway worked closely with Robins to optimize their existing systems, ensuring they were running efficiently and effectively for day-to-day operations. Archway also served as consultants as Robins evaluated new management system applications and peripherals, helping them choose the best solutions to improve performance.

Results
Archway’s involvement led to a significant improvement in system performance and employee satisfaction. The leadership team felt immediate relief, knowing that Archway could handle any IT projects or upgrades. The employees experienced reduced stress due to timely resolutions of technical issues and the proactive approach that Archway provided. As an MSP with a focus on the insurance industry, Archway knew exactly how to streamline operations, allowing Robins Insurance to focus on growing their business.

Client Testimonial
“As the person responsible for IT, I have complete confidence in handing any project to Archway. Their team is courteous, thorough, and incredibly knowledgeable about our needs. When we moved our server to AWS, Archway made the transition seamless by explaining every step. Brad has put together an excellent team, and we’re grateful to have Archway as our technology partner.”

The post Robins Insurance first appeared on Archway Computer.

Knight Insurance

archadmin — Sun, 25 Sep 2022 22:25:00 +0000

Client Overview
Knight Insurance Services brings nearly 100 years of experience in customizing insurance solutions that protect property, assets, and businesses. Their commitment to flexible and scalable support means they help clients prepare for any risk that comes their way.

Challenges Before Archway Computer
Knight Insurance Services needed a strategic IT partner to help them better manage their insurance technology. Their team struggled with organizing and understanding their technology infrastructure and wanted a partnership that would streamline processes and improve employee efficiency. In addition to technology management, Knight was facing recurring issues with phone systems, internet connectivity, and overall IT support.

Solution with Archway Computer
Having known Brad Ruben for several years from the insurance industry, and having worked with him at another agency, Rita Carrillo, the Controller/Operations Manager at Knight, felt confident reaching out to Archway Computer for help. When Archway took over as Knight’s IT partner, the initial focus was to get the existing technology under control, identify key areas for improvement, and streamline operations.

Archway quickly implemented solutions to resolve Knight’s ongoing technology challenges. With expertise in the insurance industry, the Archway team immediately identified pain points, such as internet outages and phone system inefficiencies, and worked to provide long-term solutions.

IT Provider Transition Process
The transition from their previous IT provider to Archway was seamless. Rita emphasizes how smooth the onboarding process was, with Knight employees easily identifying which Archway team member to reach out to for each specific need. Archway’s team was patient, understanding, and ensured that communication was clear, even when dealing with complex IT issues. This level of transparency and support made the transition painless for Knight’s employees.

Results
Since partnering with Archway, Knight Insurance Services has seen significant improvements across their IT services. They not only resolved long-standing issues with internet connectivity and phone systems but also saved a substantial amount of money by optimizing their technology infrastructure. For instance, upgrading their phone systems, providing a more reliable and cost-effective solution.

Knight employees appreciate how easy it is to reach out for IT support, whether it’s contacting the help desk or management team members like SueAnne and Walter. Communication has been quick and reliable, ensuring the team receives the support they need in a timely manner.

Looking ahead, Knight Insurance is planning to follow Archway’s recommendation to migrate to Amazon Web Services (AWS), which will provide a secure and efficient way for their remote staff to work from home. This move will allow half of their workforce to operate remotely with enhanced security and reliability.

Client Testimonial
“We didn’t want our IT to just be a vendor; we wanted a strategic partnership with a company that truly cared about the success and technology goals of our agency. I’m proud to say Archway is that and more. Their team is truly our partner, and I am thankful not only for the positive impact they’ve had on our technology but also for the great relationship we’ve built with them.”
– Rita Carrillo, Controller/Operations Manager, Knight Insurance Services

The post Knight Insurance first appeared on Archway Computer.

The Liberty Company Insurance Brokers: Strategic Technology Partnership With Archway

archadmin — Thu, 07 Jan 2021 23:21:05 +0000

Client Overview The Liberty Company, a national insurance brokerage founded in 1987, is licensed to operate in all 50 states. The company prides itself on its collaborative culture, focusing on the happiness, well-being, and growth of its colleagues. As a rapidly expanding business, Liberty needed an IT partner that could scale with them.

Challenges Before Archway Computer
When Roy ‘Caz’ Caswell took over IT leadership at The Liberty Company, he quickly recognized significant issues with their former managed service provider (MSP). The previous provider often claimed problems were resolved when, in fact, they were merely covered up, eroding trust between Liberty and the MSP. As the company embarked on a rapid growth trajectory, it became clear that the MSP couldn’t scale to meet the increased demands of a larger, nationwide organization.

In addition to these trust issues, The Liberty Company needed a partner who could offer insurance-specific IT solutions. The previous MSP lacked the experience and understanding of the unique technology needs of the insurance industry, particularly with systems such as AMS360 and other critical software.

Solution with Archway Computer
Archway Computer became Liberty’s trusted MSP, thanks to its expertise in insurance industry IT solutions. Archway provided Liberty with a dedicated team of first-tier support specialists who quickly became familiar with the company’s employees and processes, building trust and strong relationships with the end users. This personalized support allowed for faster problem resolution, reducing the operational downtime that Liberty had experienced with its previous provider.

Archway also made recommendations for service enhancements, providing strategic guidance on optimizing Liberty’s existing technologies. While no major changes were required, the small adjustments and improvements Archway suggested had a significant impact on overall efficiency.

Ongoing Support for Growth
With a focus on scalability, Archway continues to support Liberty’s rapid growth, offering IT services that align with their expanding footprint across the country. Archway’s proactive approach helps Liberty stay ahead of any potential technical challenges, ensuring they can focus on their core business without worrying about IT disruptions.

Results
Thanks to Archway’s expert support and deep understanding of the insurance industry, Liberty has been able to grow without concern for their technology infrastructure. The relationship between Archway and Liberty is built on trust and collaboration, enabling the company to maintain a high level of service for its end users.

By optimizing Liberty’s technology and offering ongoing recommendations, Archway has helped streamline operations and ensure smooth scalability as the company expands into new markets. The leadership team can now focus on strategic growth, confident that their IT systems are in good hands.

Client Testimonial
“Our strategic relationship with Archway Computer allows us to continue our rapid growth without concern for our technology needs. They consistently deliver excellent service and support, and I value the close collaboration we have with their team. We look forward to working with Archway for many years to come.”

The post The Liberty Company Insurance Brokers: Strategic Technology Partnership With Archway first appeared on Archway Computer.

Salerno Brokerage Corp: Managed IT Transfer to Archway

archadmin — Wed, 23 Dec 2020 00:09:35 +0000

Client Overview
Salerno Brokerage Corp., based in Syosset, New York, is a local, independent insurance agency serving families and businesses throughout the state. As a representative of multiple top preferred insurance companies, Salerno relies heavily on its IT infrastructure to deliver timely and efficient services to clients.

Challenges Before Archway Computer
Salerno’s operations were highly dependent on their IT systems. Any downtime or technical issues could lead to significant losses in revenue, productivity, and client satisfaction. By December 2020, Salerno was looking for a system refresh, aiming to standardize the workstations across the agency and ensure that each employee had the tools needed to work seamlessly from any location. With the growing demand for remote work, it became essential for Salerno to create a more flexible, scalable IT environment that could keep up with modern business needs.

Solution with Archway Computer
Archway Computer stepped in to develop a strategic plan tailored to Salerno’s specific workflow and business objectives. After reviewing several conceptual designs for upgrading their systems, Archway refined these plans based on a deeper understanding of Salerno’s daily operations and challenges. The key solution was to migrate Salerno’s IT infrastructure to the Cloud, creating a unified and more efficient system. This migration would enable employees to work from anywhere without the risks of downtime or system interruptions.

As part of the solution, Archway not only executed the migration but also provided ongoing support to ensure a smooth transition. With their expertise in the insurance industry, Archway ensured that Salerno’s systems were optimized for the specific demands of the business, allowing for uninterrupted service to their clients.

Results
Since completing the cloud migration, Salerno Brokerage Corp. has experienced a significant boost in productivity and flexibility. Employees can now work seamlessly from any location, without worrying about downtime or disruptions. The transition was smooth, with no notable interruptions during the process. The staff has responded positively to Archway’s proactive IT support, finding the team helpful and responsive to their needs.

With Archway taking over IT support, Salerno’s employees are no longer reliant on internal resources for troubleshooting, which has freed up valuable time for leadership. The new cloud-based system has enabled the firm to remain agile and competitive in today’s evolving business landscape.

Client Testimonial
“We still have more to explore with Archway, but my employees can’t say enough about how helpful and nice their IT service has been. The transition to the cloud was smooth, and the service has been very positive. Employees are now comfortable reaching out to Archway instead of me for IT issues, and that’s the best feature!”

The post Salerno Brokerage Corp: Managed IT Transfer to Archway first appeared on Archway Computer.

Korotkin Insurance Group: Amazon Web Services Migration

archadmin — Tue, 22 Dec 2020 23:37:51 +0000

Client Overview
Founded in 1913, Korotkin Insurance Group (KIG) provides comprehensive insurance solutions, including commercial, personal, life, health, and disability coverages. Their commitment to delivering timely, cost-effective, and efficient service has made them a trusted partner for over a century.

Challenges Before Archway Computer
KIG had been facing significant technology challenges with their previous IT vendor, which lacked transparency and failed to meet the needs of their growing agency. Both local and remote users were frustrated by performance and connectivity issues, leading to delays and inefficiencies. Additionally, the vendor had set up an outdated and costly IT environment that was difficult to maintain, hampering KIG’s ability to operate efficiently. This configuration was no longer suitable for the agency’s needs, and the high maintenance costs were an ongoing concern.

Solution with Archway Computer
In December 2020, Archway Computer took over the management of KIG’s technology infrastructure and immediately began developing a strategic plan to address their needs. Archway identified Amazon Web Services (AWS) as the optimal solution to replace KIG’s aging data center. By migrating their systems to AWS, KIG would be able to scale its operations more easily, reduce costs, and benefit from enhanced security features that meet industry compliance requirements.

Archway’s approach was to consolidate KIG’s systems, streamline their processes, and move them to the cloud, which allowed the agency to reduce the IT overhead and reliance on physical hardware. The migration plan was carefully executed, ensuring minimal disruption to daily operations while maximizing the benefits of the new cloud-based system.

Results
Since migrating to AWS, KIG has seen a dramatic improvement in their technology performance and overall user experience. Employees can now work flexibly from any location without encountering speed or connectivity issues. The stability of all key applications, including email, spam filtering, and archiving features, has significantly improved.

KIG also realized substantial cost savings by eliminating the need for expensive hardware and software purchases. The scalability of AWS has enabled them to add computing capacity as needed without the high costs associated with maintaining their own data center. Archway’s expert management has provided KIG with a more secure and flexible system that continues to support the productivity of the entire agency.

Client Testimonial
“From start to finish, working with Archway has been a real pleasure. Mike led the project, and I can’t say enough about the fantastic job done by Orlando, Melvin, and the rest of the team. Orlando personally connected with all of our users one by one to set up the AWS portal—a huge task that was handled smoothly. Melvin managed the handoff of Office 365 features, and Dave worked behind the scenes on the AWS network setup. I’m incredibly impressed by the speed, responsiveness, and professionalism of the entire Archway team. Thanks to their efforts, we’re now more efficient, flexible, and saving on monthly costs.”

The post Korotkin Insurance Group: Amazon Web Services Migration first appeared on Archway Computer.